PRIVACY POLICY

NRH SOLUTIONS respects your privacy. This Privacy Policy explains how we collect, use, and protect information provided through our website, property maintenance services, and communications with us.

1. Information We Collect

We may collect information such as:

• Name
• Phone number
• Email address
• Property address
• Maintenance/service request details
• Information provided through our website forms
• Information provided through calls, text messages, or emails

We only collect information reasonably necessary to provide and manage our services.

2. How We Use Your Information

We may use your information to:

• Respond to maintenance and service requests
• Schedule appointments and service visits
• Coordinate with property managers, tenants, technicians, and vendors
• Provide work-order updates and service notifications
• Communicate regarding ongoing maintenance work
• Respond to questions and customer-support requests
• Improve our services and website

3. SMS/Text Messaging

If you voluntarily provide your phone number and opt in to receive SMS messages from NRH SOLUTIONS, we may send messages related to maintenance requests, appointments, work orders, technician coordination, service updates, and other service-related communications.

We do not sell or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. SMS information may be shared with service providers that help us operate our business and deliver communications, solely for those operational purposes.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

4. Sharing of Information

We may share information with trusted service providers, technicians, contractors, vendors, property managers, or other parties when reasonably necessary to provide or coordinate requested property maintenance services.

• We do not sell personal information.
• We do not share SMS opt-in information with third parties for their own marketing purposes.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and fulfill legitimate business purposes.

7. Your Choices

You may request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete information where legally applicable
• Stop sending SMS communications

You may opt out of SMS communications at any time by replying STOP.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.